Severity indicates importance or urgency of a Problem.
The following Severity levels are possible:
- Critical - most severe
- Info - least severe
Component Status to Problem Severity Mapping
Once a Problem starts with a Component it is assigned with some Severity level. Each Component contains the mapping between its Status and new Problem Severity level. For example:
Once Problem Severity is defined, Alert Notifications are sent to Persons responsible for the Component.
It is possible to adjust Status-Severity mapping of a Component in order to set up relative priority of different Components. Let's consider the following example:
- "Very important" Component has the following mapping:
- ERROR → Critical
- WARNING → Major
- "Not that important" Component has the following mapping:
- ERROR → Major
- WARNING → Minor