Severity

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Severity indicates importance or urgency of a Problem.

The following Severity levels are possible:

  • Critical - most severe
  • Major
  • Minor
  • Info - least severe

Component Status to Problem Severity Mapping

Once a Problem starts with a Component it is assigned with some Severity level. Each Component contains the mapping between its Status and new Problem Severity level. For example:

Once Problem Severity is defined, Alert Notifications are sent to Persons responsible for the Component.

It is possible to adjust Status-Severity mapping of a Component in order to set up relative priority of different Components. Let's consider the following example:

  • "Very important" Component has the following mapping:
    • ERROR → Critical
    • WARNING → Major
  • "Not that important" Component has the following mapping:
    • ERROR → Major
    • WARNING → Minor
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